BitMartEX occasionally receives requests for customer information from law enforcement agencies around the world. This information provides information to you and law enforcement agencies about how we handle these requests.

Law enforcement agencies are generally interested in two types of data: information about a customer's identity and information about their trading activity. We actively cooperate with law enforcement agencies and only respond to requests from authorized law enforcement officials who can provide proof of authorization.

We disclose account information records to international law enforcement agencies in accordance with our Terms of Service, Privacy Policy, and applicable law.

BitMartEX requires that law enforcement requests be accompanied by proper legal process in order for us to provide the information we disclose.

BitMartEX welcomes inquiries from law enforcement agencies regarding its policies and procedures. Please contact us at support@defi-ex.tech.

When sending a law enforcement request, please include the following information:

Name of the law enforcement agency;
Documentary document proving the law enforcement officer is authorized to access the information (proof of authorization);
Proof of the law enforcement officer's identity (internal law enforcement agency ID);
Documentary copy of the investigation letter issued by the law enforcement agency;
Email address containing a government domain name;
Clearly identify the legal entity for whom the law enforcement officer is requesting information;
Specific information regarding the customer information being requested;
Other details, including a reasonable deadline and the need for international law enforcement agencies to provide relevant legal documents required under international mutual legal assistance treaties.
BitMartEX reserves the right to disclose information to law enforcement agencies to protect itself and its customers.

BitMartEX Team